25 Years of Insurance Management Software Innovation
From a single office and four passionate pioneers, Tial Technologies was born 25 years ago. They nurtured it into a leader, consistently pushing boundaries of possibility, creating transformative software. Their growth is a testament to TIAL’s unwavering commitment to excellence, deep industry knowledge, and relentless pursuit of development.
Initially in the DOS era with green screens and command lines, TIAL’s early days were fueled by coffee, pushing the limits of VB6 to produce transformative solutions that streamlined insurance processes. As the Web emerged, they adopted new tech and developed intricate applications that enriched client interactions. Through some challenging code and never-ending nights, TIAL’s tenacity constructed a web-based insurance landscape.
The best insurance management software ensures seamless communication. TIAL Connect, originally known as SystemA, evolved into the flagship application. Here’s a list of functions within TIAL Connect, each serving as a vital organ in the body of an insurance provider.
The Vital Organs of TIAL Connect
Full Policy Lifecycle Management: Heart of Operations
Just as the heart pumps blood to sustain life, TIAL Connect’s insurance policy management software keeps the provider thriving and customers protected. It manages everything from quotes and new business to endorsements and renewals.
Claims Processing: Immune System of Efficiency
Like the immune system efficiently identifying and addressing issues, TIAL Connect excels in tailoring automated insurance claims management with advanced tracking, validation, and recovery. Each claim is handled promptly and accurately, reducing administrative burden, minimising human error, and improving client satisfaction.
CRM Functionalities: Nervous System of Client Relationships
The nervous system transmits signals to maintain connections the way TIAL Connect’s CRM software oversees customer interactions with care, offering a comprehensive view of each customer, including their policy history, communication records, and preferences. It enables tailored advice, fostering stronger relationships and increasing retention rates.
Advanced Financial Capabilities: Circulatory System of Transactions
Much like the circulatory system ensures smooth flow of blood, TIAL Connect’s advanced financial capabilities streamline premium calculations, collections, and disbursements, supporting the overall health and stability of all the insurance role-players.
Reinsurance Management: Skeletal System of Risk Distribution
A skeletal system provides structure and support how TIAL Connect is adept in proportional and non-proportional reinsurance, supporting the distribution and management of risk, keeping providers resilient.
Insightful Reporting: Brain of Strategic Decision-Making
Like the brain processing information to make decisions, TIAL Connect equips clients with detailed financial, premium, and claim reports, helping maintain a competitive edge.
Recognising the uniqueness of insurance services, the ACORD-accommodating and insurer-approved application acts as the connective tissue, integrating the entire insurance value chain and supporting 52 insurance classes. From basic insurer requirements to detailed reporting requirements, TIAL Connect minimises the administrative work. The addition of intuitive business intelligence empowers the client to understand the intricacies in their own business.
A Deeper Look at TIAL Innovation
Integration and Adaptability
TIAL Connect is built on a comprehensive API stack, offering unparalleled flexibility and adaptability for multiple integration points across the entire insurance value chain. This infrastructure allows for seamless communication between various systems, making all aspects of the insurance process interconnected and efficient. TIAL Connect provides mechanisms for third-party integrations, enabling clients to expand and tailor their offerings to policyholders. The application heightens the customer experience and significantly improves customer retention.
Client Support and Up-to-Date Features
TIAL offers comprehensive training through a new online platform with step-by-step guides and TIAL Certified User programmes. Clients receive ongoing support from a dedicated account manager and a task ticketing system, ensuring prompt issue resolution. Regular updates, including release notes and newsletters, keep users informed about the latest developments.
TIAL’s client-centric enhancements prioritise flexibility, customisation, and an improved interface. The Training Portal is optimised for ease of use, and a unique, system-generated registration code permits only authorised personnel the access to training content, which provides full system functionality. Clients benefit from exclusive access to the TIAL Training Academy, where they can stay updated on the latest developments and system enhancements.
TIAL Honours Clients and Team
Clients, who entrust TIAL with their challenges, are instrumental in shaping products and driving growth. For their feedback and loyalty, heartfelt gratitude is extended.
Dedicated team members, who encode their zeal into every piece of software, interaction, and strategy, are the lifeblood of TIAL. Their solidarity and shared vision propel the company to new heights.